If you are experiencing technical difficulties with your service, you can use the below form to report it to us. We will respond to your support request as quickly as possible.
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Log in to My internet.
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Select Support from the top menu options, then select Create Ticket under the Create Support Ticket tile.
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If you have more than one account registered to My internet, select the account you wish to use from the drop-down menu to create a support ticket.
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Fill out each field.
- Depending on the issue selected, additional fields may appear to be filled out to ensure proper troubleshooting details are captured.
- Under Describe your service issue, enter as much detail as possible.
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Click Submit Ticket.
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Once your ticket is submitted, you can monitor or update it as needed under Support then View tickets under the View Existing Tickets tile.